Yesterday it was UlsterBank in Ireland, last friday Banque Postal in France and before that was Bank Network Investments SpA in Italy, now its the same story, “technical difficulties” from NatWest and Royal Bank of Scotland on same network as UlsterBank.
Millions of NatWest and Royal Bank of Scotland customers have been hit by a technical fault which meant salaries were not paid into their accounts – and millions more could be affected tomorrow.
Tax credits and other payments did not go in overnight and people were logging on to find their money had not arrived.
One customer who was supposed to be buying his first house with his pregnant wife will be forced to spend a night without gas or electricity in his old property because of the glitch.
The banking group apologised to its customers for the problems, which began yesterday, and said it was working hard to fix them.
But a spokesman admitted it was possible that the glitch could also affect customers expecting payments to be made into their accounts tonight.
Asked whether it was possible that more account-holders will encounter problems tomorrow, the spokesman replied: ‘Potentially, but hopefully not.’
NatWest could not say exactly how many of their 7.5million personal account customers have been affected but it is understood to be in excess of one million.
Business customers have also been affected.
The group said tonight that the problem was not caused by hacking.
Worrying move was one branch closing its doors.
One branch in West London had closed its doors with only two members of staff outside telling customers that they would not know until tomorrow when services would be restored.
They also said NatWest customers should only use the bank’s own ATMs to guarantee being able to get money out.
Yesterday was a post about UlsterBank in Ireland which is part of the same network.
Around 100,000 UlsterBank customers have also reported difficulties. NatWest, Royal Bank of Scotland and UlsterBank share a number of internal computer systems.
A spokeswoman for UK Payments Administration, which oversees payments, basically said they had no idea what has caused this. What a likely story? Also a spokesman from RBS claims the problem is a delay in updating accounts. As a former software engineer, this sounds like the biggest piece of bullshit I have ever heard.
She said: ‘We don’t know exactly what the issue is yet. We don’t think it is (affecting) all payments.’
A spokesman for Royal Bank of Scotland said: ‘This is a technical problem affecting a large number of NatWest and Ulster Bank customers, and a small number of RBS customers, including some of our business customers.
‘It was caused by a failure of our systems to properly update customers’ balances overnight. The main problem customers are having is that where people have had money go into their accounts overnight, there may be a delay in it showing up on their balance. This is an unacceptable inconvenience for our customers, for which we apologise.
‘We can assure our customers that this problem is strictly of a technical nature and will be fixed as soon as possible. We can also confirm that no customers will be permanently out of pocket as a result of this.